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Monday, October 16, 2017

Celebrating 25 Years

Intech Services has come a long way in the last quarter century. Originating from the idea of two retired DuPont employees, Bob Patterson and his business partner Bob Kacmarcik, Intech was a small, family business with a few employees wearing many hats. As Intech grew, Mike Patterson, son of Bob Patterson, gained valuable work experience and on-the-job training with technical sales and service, accounts receivable, order entry, customer service, labeling, and checking order supply.

After completing his MBA in 1997, Mike combined his university education with the practical knowledge and skillset and in 1998 purchased Bob Patterson’s share of ownership. Diversifying the services that Intech provides was a key component to Mike’s vision for the future of the business. In 2007, he launched the CoaterONE marketplace. This online retail site was a one-stop-shop for anything and everything that coaters needed. From spray guns and booths, to gloves and protective eyewear, CoaterONE allowed Intech to reach out to new coaters and introduce them to or re-educate them on the advantages of coating with Teflon™.

In 2009, Mike acquired complete ownership of Intech Services. He honored the influence of leaders before him, and Intech remained the sole supplier and distributor of Teflon™ coatings in North America while carving a path for the future.

With a focus on educating coaters, the Intech Information Institute, or I3, was born. It provided a forum for coaters and technicians to meet face-to-face and discuss ways to expand and improve their use of Teflon™ coatings.

While expanding externally to the benefit of coaters, internally, Intech was growing. Intech upgraded their web capabilities, software systems, and made a company-wide transition to Apple platform. The marketing department also began to take shape as the demand for Teflon™ related content increased.

In 2011, Intech moved into the larger, more modern office it occupies today. The last six years have been ones of a metamorphosis for Intech as well as Teflon™. Both continue to adapt to changing demands from the markets. Intech’s marketing department grew to be a team of specialists in different areas of the industry who created and executed strategic plans that aligned the sales and marketing of Teflon™. DuPont moved fluoropolymers to be solely under the ownership of Chemours. Intech assisted with the transition along the way and continues to proudly operate under the Chemours brand.

The sales team also underwent an internal shift; they restructured with each salesperson in charge of his or her own segment of the coatings world. By doing so, a deeper understanding of the benefits and uses of Teflon™ coatings could be afforded to each client. Additionally, the product knowledge, sales, and marketing skills shared annually at I3, reach an even larger audience this year with the introduction of Intech’s I3 webinars. These 30-minute sessions are free to all coaters who use Teflon™ and educate attendees on how to improve the application, longevity, marketing, and sales of the Teflon™ product. Intech’s commitment to business growth is matched only in its charity within the local community.

Intech Services consistently supports organizations such as Sunday Breakfast Mission, Adopt-a-Family, and more. In the last two years, Intech has selected a 501c3 charity of its choice to be the beneficiary of a large fundraiser hosted by Intech Services. Over $15,000.00 has been collected and donated so far to deserving organizations that directly benefit active and retired military and their families as well as children with disabilities.

Over time, the company as a whole has switched to a team-based culture that allows for support, adaptability, and organic leadership. The Customer Experience team continues to find new ways to improve customer loyalty and satisfaction so everyone from vendors to customers have a positive experience, while teams like Corporate Culture and Wellness are focused on always keeping employees’ work environments positive, encouraging, and healthy.

A lot has changed for Intech. Growth in the staff has allowed for existing clients to be served better and has taught new clients about not only Teflon™ as a product, but the sales and marketing expertise and collaborative culture at Intech Services.

To celebrate the 25 year milestone anniversary, Mike with the help of the Corporate Culture team, hosted a black tie casino night and dinner at the beautiful carriage house at Rockwood Park. The event was a huge success and incredible night out for staff and their significant others. Everyone enjoyed socializing, dining, gambling, and dancing. Mike and everyone at Intech are looking forward to what the next 25 years will bring!

Tuesday, October 10, 2017

Product Availability & Shelf Life: Know that it’s New

It is one of our main focuses to get customers the newest material possible. We put effort into giving customers products with the longest shelf life. No one wants to use something that’s been on the shelf for months.

Chemours and Intech work closely together to forecast needed products to provide you with the freshest material possible.

Monday, September 18, 2017

Teflon™ Pioneer Interview Series: Dave Walls

Our Pioneer Series is thrilled to introduce you to Dave Walls, Plant Manager at Plasma Coatings, a division of American Roller. Plasma Coatings has been in business for 48 years and is a trusted LIA. Read about the company’s origins, evolution, and future interests in this interview.

QWhen was Plasma Coatings founded?
A: 1969

QWho founded Plasma Coatings and why?
A: Originally, the company was founded by some investors that recognized the need for a non-stick coating in the paper industry. They hired Bob Carlo, the president and CEO, who gets credit for the growth of the company. He ran it until he retired in 2003.

QWhat was the first significant piece of equipment you purchased
A: An oven: critical for curing Teflon™.

Q: How would you describe the changes in the company now from when it was first started?
A: The first plant was Plasma Coatings headquarters in Waterbury CT. They went from being a single plant to looking at who else had a need. They grew in different industries other than paper. As they were growing in Connecticut, they found the same needs in different parts of the country and branched out to the south. 1986 marked the opening of the Tennessee plant. It was an area rich in paper industry and other manufacturing. Then, with so much manufacturing in the Midwest, we opened a plant in Minneapolis in 1991. Later in 2003 when Bob Carlo and the shareholders decided it was time for them to retire, Plasma Coatings was acquired by American Roller Company. In 2011, American Roller opened a new Plasma Coatings plant in Houston, TX and then in 2013 we opened in Shanghai, China. Leading the way is Dan Cahalane, president of American Roller and Randy Mittelstaedt, corporate operations manager of the coatings group, who do a terrific job of driving the growth and general operations of the company and coating facilities. Their contributions to our success are both substantial and vital.

Q: What would you consider significant milestones in your company?
A: The expansions of the company gave us a wider national and global reach. Over time, Plasma Coatings became involved in a variety of industries including paper, rubber, chemical, power generation, converting, petro-chemical, adhesive products, food, and oil and gas, among others. Another significant milestone was Plasma Coatings coordinating licensee activity in several different countries. The First licensee came on board about 1980 (late 70s) in Italy. We found success with the Italians having the same challenges in industries as the U.S. We then started looking for other opportunities to spread that around. Eventually, we set up licensees in Australia, South America, Japan, and a few other places and we now have 8 licensees we provide training to. But, one of the biggest milestones was us becoming a part of the American Roller team. With a 75 year plus history, American Roller has great engineering and machine shop services in their multiple plants, as well as Teflon application, which combined with Plasma Coatings capabilities, really make us a one stop shopping company with a full range of services.

Q: How has the coating industry itself changed over time?
A: The biggest change is the expansion of the Teflon industry to all kinds of manufacturing markets. In the early days, companies weren’t really using much Teflon. It wasn’t spread into so many industries and applications as it is today. It’s interesting seeing that growth in all different markets; even today we’re selling to companies that have never used Teflon. There’s a regular sales activity that uncovers these new opportunities.

QHow has being an LIA affected your company?
A: Regular contact with Intech and Chemours has been educational. Learning more about the products in a more direct way than just data sheets and opportunities into new areas and companies that have been recommended to us through the program has been really good.

QWhat is your favorite Teflon coating?

A: An easy go-to is a PFA or FEP because they work well in so many applications. But, one coating that works in many areas is the 420G-109. We try to provide all coatings. Anything that is in the Teflon offering that is needed, we can provide. We pride ourselves on offering custom solutions for specific problems. We look more deeply into applications and rely on history and experience about how things work in certain areas so we can provide a customer with specific solutions as opposed to a couple of do-it-all coatings.

Q: What excites you about the future of the coating industry?
A: I have been with Plasma Coatings for 29 years, and although I have seen a lot in those years, still today I learn new things essentially daily. We are looking forward to the future of new applications that we can uncover. Everything doesn’t turn into a blockbuster volume of sales, but it’s interesting to find the different things going on in manufacturing so that we’re part of a never ending learning process. We are looking forward to a future of continuing that growth. It’s all out there. There’s new opportunity around every corner, and I find it really exciting.

For more information on Plasma Coatings, visit their website here.

Wednesday, September 6, 2017

I³ Webinar Series: Application Equipment

Our fifth webinar in the I³ Webinar Series is coming up soon! On September 19th at 2:00PM EST, join Mark Berry of Intech Services to learn more about Application Equipment! Register here for the thirty-minute, informative webinar at no cost.

“Do you have Teflon™ paint in a spray can?” is a frequent question asked by consumers. If only applying Teflon™ coating was that easy. Teflon™ coatings come in both liquid and powder formulations, and there are numerous ways to apply Teflon™ industrial coatings, but all Teflon™ coating applications require baking to work properly. If you currently apply Teflon™ industrial coatings or are interested in setting up a coating operation and want to find out the various ways to apply this amazing product, this is the webinar for you.

Tuesday, September 5, 2017

Technical Service: Authentic and Available

At Intech Services, we pride ourselves on being very responsive to any and all problems, concerns, or questions that customers may have. Often, when customers attempt to interact with other companies, it is hard to get technical help. At Intech, we provide a full-service customer service team available to answer phones. We are always responsive and authentic. If we do not answer your inquiry right away, we call or email you back within 24 hours.

Many other companies do not have this advantage of personal touch. Often, customers have to speak with corporate representatives who are difficult to get in touch with and not as knowledgeable or personable. We enjoy being able to help customers with their purchases, questions, and concerns because we know how important it is to get it right, both on our end and on yours.

Thursday, August 17, 2017

Next Day Delivery with Intech!

Your customers don’t like to wait, why should you? That’s the premise behind Intech Services, Inc.’s next day delivery. As the exclusive distributor of Chemours Industrial Teflon™ coatings, Intech Services, Inc. works very closely with their customers and The Chemours company to forecast product demand.

While product demand forecasting is not an exact science, we have been able to achieve a 95% next day delivery rate for all Teflon orders, and we continually strive to improve upon that service level. Our industry is driven by low overhead costs, and as the supplier of those products, we seek to greatly help customers by shipping within 24 hours and assuring that 95% of the time, the needed material arrives next day. Place your order today to get your Teflon tomorrow.

Tuesday, August 8, 2017

Lead Time: Speedy Service, Same Quality

As we’ve said in a prior blog, lead times are often much longer with other companies. In extreme cases, Intech Services can and will ship out or deliver on the same or next day. We’re here for you and want to ensure that you have what you need when you need it.

We’re a personable crowd that wants you to not only purchase, but also be happy with your purchase and satisfied with delivery.