New Product Announcement

Introducing 857N-018 Blue

The DuPont Company and Intech Services, Inc. are pleased to announce a new addition to our family of Teflon* Industrial Coatings. After extensive research development and testing 857N-018, a water-based blue PTFE one-coat, is now in stock and available at Intech Services. 

As environmental concerns in North America continue to tighten on our community of coaters, Dupont introduces a water based one coat for corrosion resistance and anti galling. With VOC’s of less than 3lbs per gallon this water based one coat uses water for both cleanup and thinning. 

857N-018 was developed specifically for environments where anti-corrosion and anti-galling are required.   The anti-corrosive qualities improve when the coating is paired with a zinc phosphate pre-treatment; however, it also works very well when applied over a cleaned and lightly blasted substrate. 

857N-018 is a blue PTFE one coat that cures at a low 450F. It is very affordable and can be built up to 2.5mils if multiple coats are required. 

As with all new additions, expectations are very high for this coating. It has been very competitively priced and we urge you to contact us for a quote or to learn more about this new coating alternative. 

Contact Chris Dohl at Intech Services for pricing and additional information.

Physical Data for 857N-018:

Manufacturing Benefits	NEW DuPont Technology 857N-018	Typical Fastener Coatings
VOC emissions, 1	<3.0 lbs/gal	2.84 - 5.2 lbs/gal
Water Clean up	Yes	No
Bake Schedule	450°F (232°C) x 20 min.	400°F (204°C) x 15 min.
Coefficient of Friction    Static    Kinetic	0.18 +/- 0.04 0.14 +/- 0.00	0.17 +/-  0.03 0.14 +/-  0.01
Salt Spray Test, 2	300 hrs	120 hrs
Salt Spray on Phosphated Steel	>1500 hrs	>1500 hrs
Wear Resistance (mg/kg Kcycles)	31.9	48.8
Color	Blue	Blue
Pencil Hardness	4H-6H	4H-6H

1  VOC less exempt as calculated per US regulations

2  <15% rust per ASTM B-117. Substrate tested is carbon steel

3  Tested over bare carbon steel

To expand your knowledge and understanding of the DuPont Teflon® coating line, consider attending our next I³ Teflon® Products Training Seminar scheduled for June 2011.
Visit www.intechservices.com to learn more about DuPont Teflon® Industrial Finishes line and I³ Intech Information Institue. 

If you have not yet registered on www.intechservices.com, Click Here to Create a New Account.

IMPORTANT ANNOUNCEMENT FROM DUPONT: GENX Technology

IMPORTANT ANNOUNCEMENT FROM DUPONT™; GENX Technology                         Intech Services is excited to announce the Dupont™’s development of GenX technology, a patented, more sustainable processing aid that enables DuPont™ to manufacture high performance fluropolymers without the use of PFOA.  Dupont expects that GenX products can be used as replacements for historical products with minimal processing adjustments.  GenX products are being formulated and commercialized based on market segments.  GenX initial product roll outs will begin at the end of the calendar year with their specialty systems.  Not all products will be converted at once with other toll outs taking place threw 2012. I encourage you to read the formal DuPont announcement at Intechservices.com. In order to view the document login to Intechservices.com with your username and password.  If you have forgotten either of those please contact us. Once logged in, click on the heading on the left titled Dupont™ GenX Information (Half way down the list on the left). Click on GenX Technology Announcement As always with any questions don’t hesitate to call us at Intech Services. 302-366-8530 To expand your knowledge and understanding of the DuPont Teflon® coating line, consider attending our next I³ Teflon® Products Training Seminar scheduled in June 2011.  Visit www.intechservices.com to learn more about DuPont Teflon® Industrial Finishes line and I³ Intech Information Institue.  If you have not yet registered on www.intechservices.com, Click Here to Create a New Account. INTECH Services The Sole US & Canadian Distributor for DuPont Teflon* Finishes CoaterONE e-marketplace Online Purchasing & Information Resource for the Coating Industry Intech Services, Inc      7 McMillan Way #101   Newark, DE  19713        Office (302) 366-8530

Announcement for a New Teflon* Coating

Introducing 857N-018 - Teflon* Blue                         The Birth of BLUE The DuPont Company and Intech Services, Inc. are pleased to announce a new addition to our family of Teflon* Industrial Coatings.  After extensive research and development, 857N-018, which is a water-based, Blue PTFE one-coat, is now in stock and available at Intech Services.  858N-017 was developed specifically for environments where anti-corrosion and anti-galling are required.   The anti-corrosive qualities improve when the coating is paired with a zinc phosphate pre-treatment; however, it also works very well when applied over a cleaned and lightly blasted substrate.  This environmentally friendly coating is water-based which makes it low in VOC’s and uses water for cleanup or if thinning is required.  For a one-coat application, a cure cycle of 450F (metal temperature) for 20 minutes is all that is needed.  When the recommended application steps are followed, 857N-018 has a continuous operating temperature rating of 400F.  This coating is not for applications where FDA compliance is needed.  Like all new additions, expectations are very high for this coating.  It has been very competitively priced and we urge you to contact us for a quote or to learn more about this new coating alternative.  To expand your knowledge and understanding of the DuPont Teflon® coating line, consider attending our next I³ Teflon® Products Training Seminar to be scheduled in 2011. Visit www.intechservices.com to learn more about DuPont Teflon® Industrial Finishes line and I³ Intech Information Institue.  If you have not yet registered on www.intechservices.com, Click Here to Create a New Account. INTECH Services The Sole US & Canadian Distributor for DuPont Teflon* Finishes CoaterONE e-marketplace Online Purchasing & Information Resource for the Coating Industry Intech Services, Inc      7 McMillan Way #101   Newark, DE  19713        Office (302) 366-8530

Knight's Armor PFA

Introducing Knight's Armor PFA - 532-13032                          Knight's Armor PFA In Medieval Times, A Knight’s Armor provided vital protection against existing and newly developed weaponry during this particularly violent period.   While we no longer live in Medieval Times, of course unless you participate in Renaissance Faires, billions of dollars are spent annually developing products to protect us and the products we use.  While PFA coatings, in general, have excellent abrasion resistant qualities (toughness), DuPont has taken abrasion resistance to another level within the PFA line.   Taber abrasion tests have shown that the molecular weight of a coating plays a critical factor in abrasion resistance; the higher the molecular weight the better the abrasion resistance.  DuPont has combined a high molecular weight PFA with silicone carbide fillers to produce Knight's Armor 532-13032, the most abrasion resistant coating in the PFA family.  532-13032 is an FDA approved gray powder that combines a unique balance of strength and excellent release which is unparallel in the industry.   532-13032 has been developed for environments where you need the chemical resistance, release and operating temperature ratings that are inherent in PFA.   And, for an end use that requires extra abrasion resistance, Knight's Armor 532-13032 will put your coating recommendation at the top of the competitive bid list.  As in Medieval Times, the higher quality the armor, the stronger the Knight. When you think about it, any Teflon® coating that you apply to a substrate is like giving it a high quality “suit of armor”. To expand your knowledge and understanding of the DuPont Teflon® coating line, consider attending our next I³ Teflon® Products Training Seminar scheduled on September 21 & 22, 2010. Visit www.intechservices.com to learn more about DuPont Teflon® Industrial Finishes line and I³ Intech Information Institue.  If you have not yet registered on www.intechservices.com, Click Here to Create a New Account. INTECH Services The Sole US & Canadian Distributor for DuPont Teflon* Finishes CoaterONE e-marketplace Online Purchasing & Information Resource for the Coating Industry Intech Services, Inc      7 McMillan Way #101   Newark, DE  19713        Office (302) 366-8530

Industrial Coater Shop Supplies

CoaterONE, an Intech Services Company is the One-Stop Shop for all your coating needs.

Tired of spending your valuable time hunting down suppliers and cutting multiple purchase orders for the materials you need just to keep the business running?
Now you don’t have to, thanks to CoaterONE at www.intechservices.com; the comprehensive new resource for the industrial coatings industry.

While distributing industrial finishes to coaters of all types and sizes all over the U.S. for the past 19 years, Intech assembled the most comprehensive selection of the products you need to run your shop; everything from shop gloves to industrial ovens.

Call Tony at Intech Services (302-366-8530) to schedule a 10 minute online/telephone presentation of CoaterONE or visit www.intechservices.com and browse.

Quality Products - Great Prices - Delivery at Your Door Step

The Green Monster

Introducing the Green Monster While the left field wall in Fenway Park is not coated in Teflon®, there is another “green monster” in the game.  Perhaps you were not aware that Intech Services, Inc. carries a PTFE product that, along with good co-efficient of friction qualities and operating temperature ratings, is also reinforced with fillers to provide good abrasion resistance.  The product is 958-414, a Dark Green PTFE, is a member of the Teflon® S family of products, and is available today. Early returns on this product have been very favorable with coaters using it in the Automotive industries and many other industrial environments.   One quality about 958-414 is that it cures at a relatively low temperature, 355°F, but provides the end user with a continuous operating temperature rating of up to 400F.  The formulation of this coating also allows multiple film builds prior to doing a final cure.  This coating is not FDA compliant, so it is not recommended for use in the food industry, but with its unique properties it can be valuable in many industries. "This coating is as tough as nails, with nice slip," Rich We are excited to include 958-414 in our arsenal of coatings, much like pitchers on the field at Fenway use their Green Monster as a tool in their bag.   If you'd like to try the Green Monster, order a gallon.  It's in stock here at Intech.  To expand your knowledge and understanding of the DuPont Teflon® coating line, consider attending our next I³ Teflon® Products Training Seminar scheduled on June 15 & 16, 2010.  Visit www.intechservices.com to learn more about DuPont Teflon® Industrial Finishes line and I³ Intech Information Institue. If you have not yet registered on www.intechservices.com, Click Here to Create a New Account. INTECH Services The Sole US & Canadian Distributor for DuPont Teflon* Finishes CoaterONE e-marketplace Online Purchasing & Information Resource for the Coating Industry Intech Services, Inc      7 McMillan Way #101   Newark, DE  19713        Office (302) 366-8530

Back to Basics

Back to Basics - Managing Customer Relationships & Finding New Business                         It’s more important than ever, in a slow business climate to go back to the basics.  Taking a customer’s loyalty to you and your organization for granted often leads to the loss of that customer’s business. The following are tips to solidifying the relationships you have with the most important facet of your business:  Your Customer. Stay close to your customer Now more than ever is the time to nurture the relationship you have with your customer.  You can count on your competition knocking on his door.  They’re slashing prices, paying attention to your customer and trying their best to get a foot in the door. General “Customer Satisfaction” Survey A survey is a great way to proactively uncover objections and concerns that could lead to your customer looking at alternative solutions.  The survey could be taken on the phone or in person by sales or customer service people.  Your customer will appreciate the effort and the dialogue often leads to additional opportunity. Analyze your customer base Review present and past sales activity of each customer.  Assess opportunity there might be to re-acquire lost business and/or grow current business. Analyze your list of companies that used your services in the past.  Re-engage old customers to see if they are open to evaluating your services again. Talk to others in your organization Seek out people who might be more familiar with the history current and old customers have had with your organization.  They may have insight into why a piece of business was lost and what it would take to get it back.  You might find that people who were involved in the customer’s decision to stop using your services aren’t even there anymore. Often a fresh face and new efforts will re open doors that have been long closed. Please don’t hesitate to call or email your input to Tony.     If you have not yet registered on www.intechservices.com, Click Here to Create a New Account. INTECH Services The Sole US & Canadian Distributor for DuPont Teflon* Finishes CoaterONE e-marketplace Online Purchasing & Information Resource for the Coating Industry Intech Services, Inc      7 McMillan Way #101   Newark, DE  19713        Office (302) 366-8530

Focus on Sales

5 Sales Fundamentals to Focus on in These Crazy Times     In this economy and during this time of year it can be easy to let your guard down and stop paying attention to some sales fundamentals that have made you successful in the past. But, in fact it’s more important than ever that you’re consistently professional with the way you manage a sales opportunity. The following data is from: How Clients Buy: 2009 Benchmark Report on Professional Services Marketing and Selling from the Client Prospective.  Listening 38% of buyers reported that the service provider “did not listen to what I was saying.” 55% of these buyers said they would be “much more likely” to consider the provider if they improved in this area. It never hurts to take a step back when you’re speaking with a customer and listen to yourself. Examine your listening skills. Asking Questions Without questioning it is difficult to uncover your customer’s needs. They’re not the expert, they often don’t know what to tell you and if you don’t ask the right questions, your chances of developing a fair even poor solution for your customer increases. 30% of buyers said providers “do not understand my needs” and 63% of the same buyers would “be much more likely” to consider the provider if they improved in this area. Developing Compelling Solutions If you are not listening and not asking probing questions it makes sense that 22% of buyers say service providers “did not offer a compelling solution.” And, 63% of buyers would be “much more likely” to consider purchasing services with an improvement in this area. Timely Response 30% of buyers said service providers “did not respond to my request in a timely manner.” 57% said they would be “much more likely” to consider a service provider if they improved. A buyers experience during the sales process is a test run for working with you as a customer. His perception is that if you’re late before you’ve gotten the business, there’s a strong likelihood that you’ll be late for the delivery of your products and services. Use Good Examples Into your conversation weave specific examples of customers you have worked with in their industry with the same sort of needs. It shows that you are hearing what their saying, that you understand their needs and the service providers experience with similar situations gives you real credibility.                      If you have not yet registered on www.intechservices.com, Click Here to Create a New Account. INTECH Services The Sole US & Canadian Distributor for DuPont Teflon* Finishes CoaterONE e-marketplace Online Purchasing & Information Resource for the Coating Industry Intech Services, Inc      7 McMillan Way #101   Newark, DE  19713        Office (302) 366-8530

Intech Workshop Filled

The positive reponse to Intech's Teflon* Products & Sales Workshop far exceeded all expectations.  In less than a week after posting dates and agenda on www.intechservices.com, the class has been filled.  



We are planning to hold this workshop again and will post dates when they are established.



Tony Abato

Intech Services, Inc.

www.intechservices.com

Supplier Comparision

Check this out. A price comparison of some of the most popular products on CoaterONE with the same products / brands offered by three of the best known suppliers in our industry. Supplier ULINE Grainger McMaster CoaterONE Respirators 1/2 Face Piece 3MR6200, 3MR6300 $12.00 $14.74 n/a $8.99 Full Face Piece 3MR6800, 3MR 6900 $130.00 $140.00 n/a $109.99 Particulate Respirator 3M8511/ 10pk $21.00 $24.02 $29.48 $15.99 Respirator Cartridges 3M6001 – Organic Vapor $10.00 $10.62 $9.56 $7.99 3M6003 – Organic Vapor/Acid Gas $11.00 $12.35 $10.52 $9.49 3M6006 – Mulit Gas/Vapor $12.00 $13.88 $11.61 $8.99 Respirator Accessories Particulate Filter 3MR 5N11 10/pk $14.00 $17.90 $14.16 $12.49 Filter Adapter 3MR502  20/pk $31.00 $51.00 $39.20 $28.99 Cartridge / Filter Combo  3M60923 - Organic Vapor/Acid Gas, P100 2pk n/a $23.31 $20.75 $17.49 Kapton* Tape 1/2" x 36 yds Roll $15.00 n/a n/a $5.78 1" x 36yds Roll $31.00 n/a n/a $11.56 Gloves Kevlar-with Dots - 12 pair $65.00 $77.88 $66.12 $59.88 Latex Powder-Free - Box of 100 $8.00 $9.00 n/a $4.49 Nitrile Powder-Free 4mil - Box of 100 $8.00 $9.11 n/a $6.49 Nitrile Powder-Free 8mil - Box of 100 $14.00 $25.45 n/a $6.99 Paper Towels Scott Brawny Generic Scott 20 Rolls per case $46.00 $95.00 $36.83 $34.13 Personal Safety Foam Earplugs 200 Pairs  $30.00 $31.60 $30.17 $28.15 Uvex* Wrap around Saftey Glasses $7.95 $9.16 n/a $7.57 Valeo* Back Support w/Suspenders, 9" Belt $29.00 n/a n/a $13.99 Tyvek* Coveralls Elastic Wrist and Ankle 25/case $150.00 $160.75 $140.00 $109.99 Quality Products – Dependable Delivery – Competitive Pricing If you have not yet registered on www.intechservices.com, Click Here to Create a New Account.   INTECH Services The Sole US & Canadian Distributor for DuPont Teflon* Finishes CoaterONE e-marketplace Online Purchasing & Information Resource for the Coating Industry 7 McMillan Way #101   Newark, DE  19713        Office (302) 366-8530