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Tuesday, October 19, 2010

Intech Services Guaranteed Freeze Protect Shipping Policy

Guaranteed Freeze Protect Shipping Policy

The following note provides important information regarding the shipment of DuPont Teflon Finishes during the cold weather months. I encourage you to share this note with your colleagues in shipping and receiving, procurement or any other segments as necessary.

Freeze Protect Shipping is in effect November 1st through April 1st

Shipments to certain locations (OH, WV, MD, PA, NY, VT, NH, ME, MA, CT, RI, and NJ) and will be 5 days a week. All other states will only ship on Mondays and Tuesdays during severe weather conditions.

Due to our freight policy and rate changes in 2008, there will NOT be any additional freeze charges for any shipments.

Orders shipped by Common Carrier or by FedEx Express will not be over packed under normal cold weather conditions. HOWEVER, WHEN SEVERE WEATHER CONDITIONS DICTATE, THESE SHIPMENTS WILL BE OVERPACKED .

INTECH Services, Inc. will replace any freeze-damaged product, EXCEPT where the customer waives the service or fails to promptly notify INTECH of the claim. Damage claims MUST be made within 4 days from receipt of shipment.

When receiving product during feeze season from our Common Carriers, be sure to follow the instructions attached to each shipment. These shipments will contain a freeze indicator that must be checked PRIOR to signing a bill of lading. Attached to this letter is a sample of those instructions.

The following is a list of some DuPont Nonstick Industrial Coatings, which must be protected from freezing.

455N-line 456N-line 459N-line 699N-line

850-line 851N-line 852N-line 855N-line

856N-line 857N-line 858N-line 953N-line

I hope the above is clear. If you have any questions at the time of your order, we will be happy to provide further detail. Thank you for your business.

With warm regards,

INTECH Services, Inc.


INTECH Services
The Sole US & Canadian Distributor for DuPont Teflon* Finishes

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