November 1, 2011 marks the beginning of our Freeze Protect season and runs through March 31, 2012. Intech Services, Inc. takes great care, through additional packaging and by services offered by our common carriers, to protect our customer’s shipments from freezing. The water-based product lines affected by our Freeze policy are (by prefix): 699N, 850N, 851N, 852N, 855N, 856N, 857N, 857G, 858N, and 953. Our solvent based and powder products do not need to be freeze protected.
Freeze protected Freight shipments in the Northeast, Mid Atlantic, and Canadian regions will ship Monday – Friday. For the remainder of the United States, Freeze protected Freight will ship Monday and Tuesday only. Freeze Protected Ground shipments will ship on Monday and Tuesday. Overnight service is available if receipt of the material is critical.
It is important that, upon receipt of a freeze protected shipment, that the instructions attached to your Bill of Lading and on the container are followed. Intech Services, Inc must be notified of claims within 4 days of the receipt of the shipment. Intech Services will replace any freeze damaged product, except where a customer waives the Freeze Protect Service or fails to notify Intech of the freeze damage within the required timeframe.
Please review the Freeze Protect policy at www.intechservices.com.
Due to price increases for services and packaging materials, our Freeze Protect Fee will increase to $29.00 from $25.00. For Freight Shipments, this is a per pallet charge, for Ground shipments this is a per container charge.
Please share this information with anyone in your shipping, receiving, procurement, or any other divisions that need to be aware of this policy. If you need any additional clarification, please contact us at (302) 366-8530 or review our Freeze Policy at www.intechservices.com.
We appreciate your attention to this matter and, as always, thank you for your business.
Best Regards,
The Intech Team
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