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Tuesday, October 29, 2013

Freeze Protection Policy for DuPont Nonstick Industrial Coatings

November 1, 2013 marks the beginning of our freeze protect season and runs through April 1, 2014.   Intech Services, Inc. takes great care, through additional packaging and by services offered by our common carriers, to protect our customer’s shipments from freezing.   The water-based product lines affected by this freeze policy are (by prefix): 699N, 850G, 851G, 852G, 855G, 856G,  857G, 858G, and 953G.   Our solvent based and powder products do not need to be freeze protected. 

For freeze protected freight shipments in the Northeast, Mid Atlantic, and Canadian regions Intech Services will ship Monday – Friday.  For the remainder of the United States, freeze protected freight will ship Monday and Tuesday only.   Freeze protected ground shipments will ship on Monday and Tuesday. The freeze protect fee is $29.00.   For freight shipments, this is a per pallet charge, for ground shipments this is a per container charge.   Overnight service is available if receipt of the material is critical. 

It is important that when you receive a freeze protect shipment that you follow the instructions attached to your bill of lading and the container.  In all freeze protect shipments there will be a freeze indicator.  If the freeze indicator in a shipment is blue or purple, this is only an indication that the product MAY have frozen during shipment.  Please accept the shipment and contact Intech immediately.  Intech Services, Inc. must be notified of claims within 4 days of the receipt of the shipment.   Intech Services will replace any freeze damaged product, except where a customer waives the Freeze Protect Service or fails to notify Intech of the freeze damage within the required timeframe. 

Please share this information with anyone in your shipping, receiving, procurement, or any other divisions that need to be aware of this policy.  If you need any additional clarification, please contact us at (302) 366-8530 or review our Freeze Protect Policy on our website.    We appreciate your attention to this matter and, as always, thank you for your business.

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